Where does Ripple operate?

Ripple is a mobile massage service that comes to you and operates in the Brisbane, Gold & Sunshine Coast, Byron Bay, Tweed, Coolangatta and Tamborine Mountain regions of Queensland.

We also operate in the Melbourne, Yarra Valley and Mornington Peninsula regions of VIC.

Ripple products are able to be sent Australia wide. If you have any queries, please don't hesitate to contact Alison.

Call Alison today to book or for more information on 0438 567 906 email or book now through our secure online server.

How do I make an appointment?

Simply call or e-mail for an appointment. The more notice you give us the better we will be able to find an appointment time that is convenient for you. Our most popular times book quickly.

When do you operate?

We operate 7 days a week, 9 am to 6 pm (with our last massage starting at 6 pm). Sundays are by appointment.

Our office is open from 9 am to 5 pm Monday to Friday

On Saturdays and Sundays we do check the voice mail and email is checked daily.

Can I cancel an appointment? (The fine print).

We understand that sometimes things need to change. Ripple's cancellation policy is that if more than 24 hours notice is given then a full refund in the form of a gift certificate for the full amount will be forwarded to you that day.

If you cancel with less than 24 hours notice a cancellation fee of $50 will apply for each massage booked. The balance will be refunded to you in the form of a gift certificate.

Any no shows or cancellations with less than 4 hours notice will not receive any refund.

Ripple does not take tentative bookings...all bookings need to be confirmed by credit card. Full payment for your treatment will be taken from your credit card on booking.

Ripple accepts Visa and Mastercard.

Why don't you accept cash payment?

This is weird right? Most businesses love it if you pay in cash and sometimes give you a discount if you do?

At Ripple it's the opposite. Because we are a purely mobile service it is our therapists who then have to pick up the cash.

Then they have to get it to us, which means lining up in a bank to deposit the money (and we all know how much fun that is.).

As most of our therapists are busy Mums and Dads, students or work a couple of jobs, it really cuts into their relaxation time. Also not all live near a bank that Ripple uses and that caused quite a few hassles for them.

In the end it wasn't working so unfortunately, as much as we would love to, we are unable to take cash payments.

Instead we take payment by Visa or Mastercard or by direct deposit. Thanks for your understanding.

How long will my appointment go for?

The therapist will start and finish on time. A one hour massage session will consist of a brief consultation and set up and a minimum 55 minute massage. The massage time will include all extra day spa treatments such as face masks, foot bath, and exfoliation..

Where does Ripple operate? Is there a travelling fee? Any other fees?

We come to you in your home or accommodation in the Gold & Sunshine Coast, Byron Bay, Tweed Heads , Coolangatta, Mt Tamborine, Ipswich or Brisbane.

We also operate in Melbourne, Yarra Valley, Geelong, Dandenongs and the Mornington Peninsula.

A $10 travelling fee may apply to some regions outside of the ones we operate in. Please ask on booking. It is possible for us to organise massages outside of these regions.

Can you send two therapists for the massage?

Yes, we often do couples massages or a number of massages on the same day (especially girls day out or hens parties).

The more notice we are given the better able we are to organise this, and it also does depend on the size of the accommodation you maybe staying in (some cottages and hotel rooms will only fit one massage table).

These massages require a minimum total booking of 4 hours (e.g. 2 x 2 hour massages).

Can I organise a gift certificate?

Sure you can, we have a lot of guests who have loved their massage and then organise gift certificates for their friends and family. These are available through our secure shopping cart online or please phone on 0438 567 906

What should I wear?

You should feel comfortable at all times so what you wear is completely up to you. It is also good for jewellery to be removed (such as earrings, necklace and watches).

Will I be covered during the treatment?

Yes, at all times we use towel draping and respect your privacy during your massage. The therapist will only uncover that part of your body that they are working on at that time.

We consult with you prior to the treatment as to which parts of your body you give consent to be massaged.

We welcome you giving us as much information as you like on what you expect from your massage so we can give you the amazing experience we promise.

What should I expect?

If this is the first time you've ever had a massage, then please let your therapist know. They will explain to you what to expect. In general you should enjoy the experience and feel totally relaxed at the end.

At Ripple we don't do "McDonalds massages". We believe that each massage should be unique and tailored exactly to what you want from your massage. So we don't do set rountines but consult with you prior to your treatment to ensure you receive the massage the you want, not the one we want to give to you.

If the pressure is too hard or too soft during the treatment, can I let the therapist know?

Yes. The therapist will check with you during the massage that the pressure is firm enough for you, however if at any stage you would like the pressure changed, or are uncomfortable for any reason, please let us know as well can always change things to make you happy.

What about any health issues?

If there is anything regarding your health that you think we should know about then please tell us. You should let us know about things like high blood pressure, allergies, physical ailments, surgery or pregnancy.

Massage is contra indicated in the first trimester of pregnancy, however we love to massage pregnant women in their second and third trimesters once the pregnancy is settled .

What if I'm happy with my treatment?

We love to hear from happy clients, and always pass on any feedback to our therapists from their massage and beauty treatments. They work really hard and are passionate about making people happy so it always makes them feel good to know they made someone smile

What if I am unhappy with my massage?

Please let us know. We welcome all feedback and go out of our way to ensure our clients are happy.

We are feedback junkies and if we have a phone number will call our clients within 2 days of their treatment to take place to ensure you were happy.

We also send out feedback forms by snail mail to all clients that from whom we receive a postal address.

You can contact our booking manager at info@ripplemassage.com.au or if you prefer the owner, Alison at alison@ripplemassage.com.au

Please note: Ripple does not offer adult services. What does this mean?

Please do not ask us for any type of sexual service. We are not sex workers.

Ripple is a professional massage and beauty therapy business.

Therefore all of our therapists are professional, trained health care professionals, they are not sex workers. Should you be interested in adult services there are many workers in this field listed in the yellow pages or the classifieds of the local newspaper, or perhaps ask your concierge.

So to make it clear, at Ripple we don't do body slides, "extras", "happy endings", hand jobs, tantric massage, relief, erotic or sensual massage or any other type of adult service.

We ask that our guests extend the same respect to our therapists as we extend to our guests. Thanks.